scheduling policy

Late policy: If client is less than ten minutes late for the session, coach and client will complete the session until the regularly scheduled finish time. If more than ten minutes late, the client will reschedule at the discretion of the coach.

Cancellation and Rescheduling policy: If you need to cancel or reschedule, we would appreciate at least 24-hours notice to your coach, if possible. Your coach will extend the same courtesy to the client. If you have a last-minute emergency, please contact us at [email protected] or (415) 702-0323.

No Show policy: If you not join your scheduled Gift Session and did not communicate this with your coach or the Cancer Journey Institute at least 24 hours prior, you forfeit the complimentary offer. A no show without communication 24 hours in advance for a paid coaching session will result in the loss of that session. Because of the field we're in, we absolutely understand that things come up last minute that are out of your control. While we do hold this policy, please reach out so we can better understand the situation and see how we can rectify this together.